Job Description
Barceló Nasandhura Malé is looking for a dedicated and professional Front Office Supervisor to join its team in the Maldives. This role is perfect for someone with strong leadership skills and a passion for delivering exceptional guest experiences in a dynamic hospitality environment.
As a Front Office Supervisor, you will play a key role in ensuring smooth front desk operations while maintaining high service standards. Your ability to lead a team and handle guest interactions professionally will contribute to the hotel’s reputation for outstanding hospitality.
Job Position: Front Office Supervisor
The Front Office Supervisor will oversee daily front desk activities, support team members, and ensure guests receive efficient and welcoming service throughout their stay. This position requires a proactive approach to problem-solving and a commitment to guest satisfaction.
Key Responsibilities of a Front Office Supervisor
- Supervise daily front office operations, including guest check-in, check-out, and reservations
- Lead, guide, and support front desk team members to maintain high service standards
- Welcome guests professionally and ensure a smooth arrival and departure experience
- Handle guest inquiries, complaints, and special requests promptly and courteously
- Monitor room availability, guest profiles, and reservation information
- Coordinate with housekeeping, reservations, concierge, and other departments to ensure guest satisfaction
- Ensure accurate billing, payment processing, and cash-handling procedures
- Maintain front office records, reports, and operational documentation
- Train and coach team members to improve performance and service quality
- Ensure compliance with hotel policies, safety procedures, and brand standards
- Assist the Front Office Manager with daily operations and other assigned duties
Qualifications and skills:
- Previous experience in a front office or guest services role within the hotel industry
- Previous supervisory experience is an advantage
- Strong communication, leadership, and interpersonal skills
- Excellent customer service and problem-solving abilities
- Good knowledge of hotel property management systems (PMS)
- Ability to manage guest requests and operational priorities in a fast-paced environment
- Professional appearance and a positive, guest-focused attitude
- Strong organizational skills and attention to detail
- Proficiency in English; additional languages are an advantage
- Flexibility to work shifts, weekends, and public holidays as required